Free 500-052 Exam Dumps

Agent Email is a Cisco Unified CCX feature available in which of these packages?

Correct Answer:B

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

A. Take no action, because a supervisor cannot monitor more than one team.
B. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.
C. Assign the supervisor as primary supervisor for all the relevant teams.
D. Add the supervisor as a member of all the relevant teams.

Correct Answer:C

Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?

Correct Answer:C

Which phones must be associated to the RmCm application user account?

Correct Answer:C

Select a statement about the Call Subflow step that is not true.

A. A subflow can access all variables in the calling script.
B. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.
C. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.
D. The same subflow can be invoked from different scripts.

Correct Answer:A

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