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Exam Code: 7765X
Exam Title: Avaya Workforce Optimization Select Implementation and Support Exam
Vendor: Avaya
Exam Questions: 66
Last Updated: June 29th,2024

Question 1

For which three purposes can the Desktop Monitor tool be used? (Choose three.)

A. archiving calls
B. on demand recording based on agent activity
C. tagging business variables to an interaction
D. warning the agents about unwarranted activity
E. masking and muting Interactions where there is sensitive information

Correct Answer:ABD

Question 2

With Communication Manager, what is the Avaya Workforce Optimization Select preferred type of integration?

A. TSAPI
B. TAPI
C. MLS
D. SIP

Correct Answer:A

Question 3

Which three ACD integrations are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)

A. Genesys Passive/Active
B. UCCX with JTAPI
C. AACC on CM or CS1K
D. IPOCC on IP Office
E. ACCS on IP Office

Correct Answer:CDE

Question 4

Which three AWFOS server roles are supported by the AWOFS installer? (Choose three.)

A. Web application
B. Database
C. Recorder
D. Reports
E. Evaluate

Correct Answer:ABC

Question 5

In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)

A. Encryption Key management using RSA
B. Role-based access control to improve security and administration
C. Password policy including Password synta
D. Password history, and Password expiration and lockout
E. The ability to mute a portion of the call recording using a CRM integration AP
F. For example, muting segments with credit card Information
G. AES 256-bit encryption to protect data when recorded, in transit, and archived on storage

Correct Answer:BCE