When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?
Correct Answer:B
What does the Desktop Monitor application support?
Correct Answer:B
Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.
When supervisor views the particular agent interaction, in which time zone will the call start time be showing?
Correct Answer:D
Which three are in the pre-install checklist? (Choose three.)
Correct Answer:ACD
A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Server 1000 switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?
Correct Answer:D