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Exam Code: 820-605
Exam Title: Cisco Customer Success Manager
Vendor: Cisco
Exam Questions: 50
Last Updated: June 29th,2024

Question 1

Which outcome is the best that a Customer Success Manager can achieve for a customer?

A. adoption of all the licenses and features the customer purchased leading to expansion to improve the customer’s business
B. full adoption of all the technologies the customer purchased
C. removing barriers so the customer achieves the fastest time to value possible from the solution theypurchased
D. ensuring the customers deployment teams and end users are trained and ready to adopt the technology

Correct Answer:C

Question 2

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

A. capability gap
B. financial gap
C. consumption gap
D. organizational gap

Correct Answer:C

Question 3

The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
820-605 dumps exhibit
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 4

What is a financial implication of churn?

A. loss of revenue
B. increased production
C. reduced product utilization
D. contract expansion

Correct Answer:A

Question 5

From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

A. It provides the opportunity to address any changes in the customer’s experience or actions around the solution
B. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
C. Understanding your customer’s health directly enables renewals
D. It gives the customer valuable insight so they can automatically renew critical on time

Correct Answer:C