Free 820-605 Exam Dumps

Which statement describes an end user adoption barrier?

A. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
B. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
C. The budget is insufficient to implement the solution for a new branch of the business.
D. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Correct Answer:D

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

Correct Answer:C

Which definition of a use case is true?

A. comparison of the marketing description of what a product does to the customer’s experience
B. list of actions or event steps that a customer uses
C. list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
D. list of instructions that customer uses for their software

Correct Answer:C

Which two outcomes are expansion opportunities within customer success? (Choose two.)

Correct Answer:AD

Which two actions are in adoption campaign? (Choose two.)

Correct Answer:AC