Free 820-605 Exam Dumps

Question 11

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

A. Document the session, stakeholder interests, and metrics for leadership
B. Create a success plan to be reviewed with the customer at the next review meeting
C. Provide technical configuration for development
D. Discuss new opportunities and new products to purchase

Correct Answer:A

Question 12

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

A. risk management
B. market growth
C. sustainability
D. cost efficiency

Correct Answer:A

Question 13

The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
820-605 dumps exhibit
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 14

Which of these is included in a success plan?

A. confidential customer information
B. customer business outcomes
C. customer HR processes
D. services cost

Correct Answer:BD

Question 15

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A. Service organizations must evolve from a “break fix” business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoptio
B. The CSM advises and professional services team on the best services to position.
C. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchas
D. The CSM supports sales with use cases and testimonials for proposed solutions.
E. IT is increasingly adopting new consumption model
F. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realize
G. The CSM ensures that the customer’s business outcomes are achieved with the shortest time to value.
H. The accelerated pace of innovation in the era of the Internet of Things confuses many customer
I. A CSM helps sales position the right technologies that will accelerate success for their business.

Correct Answer:C