Free B2C-Solution-Architect Exam Dumps

Question 11

Acompany wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of theirsales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.
When enabling Salesforce OrderManagement, what potential concerns will the merchant need to work through?

A. Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.
B. Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or ValidationRules to avoid conflicts.
C. Custom attributes on B2C Commerce Orders are not natively supportedfor Salesforce Order Management integrations and require custom Apex development to handlemapping.
D. Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizableB2C Commerce cartridge to import data from a B2C Commerce instance.

Correct Answer:D

Question 12

A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an ordermanagement solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool:
• Build an order management solution in B2C Commerce using order management APIs
• Purchase Salesforce Order Management
• Build a custom order management solution using their own development team
Which three statements should a Solution Architect use to support using the Salesforce Order Management solution?
Choose 3 answers

A. Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.
B. B2C Commerce order management does not support complex or advanced use cases.
C. The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.
D. Salesforce Order Management is a productized connector solution between B2C Commerceand Service Cloud; orders will be synchronized from the client B2C Commercerealm to multiple Salesforce Orgs without the need for customization.
E. Salesforce Order Management shares the same database with Service Cloud while other solutions need tobuild additional integration.

Correct Answer:BCD

Question 13

Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designingthe flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?

A. Service Cloud Email Service
B. Marketing Cloud Journey Event
C. Marketing Cloud Triggered Send
D. Commerce Cloud Email Service

Correct Answer:C

Question 14

A company had strongnew-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud,Marketing Cloud, and B2C Commerce implemented and recently began using Tableau CRM (formerly Einstein Analytics).
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign? Choose 2 answers

A. Configure Einstein Retargeting Recommendations in Marketing Cloud to automate segment generation for Journey Builder
B. Use SMS as a channel due to its significantly higher engagement rate as compared to email
C. Generate personalized coupon codes inB2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
D. Consider using Einstein Discovery to generate a retargeting score representing likelihood to purchase in the next three months

Correct Answer:AB

Question 15

A company is implementing a multi-locale solution that includesB2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers

A. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
B. The subscriber in Marketing Cloud does not have a preferred locale set.
C. The locale is not set correctly in the body of the email template.
D. The ShippingMethods data extension is missing the label and description field for the corresponding locale.

Correct Answer:CD