- (Topic 1)
Jane is the business analyst for her organization and she is completing passive observation to identify improvement opportunities in the workflow. She notices that some of the employees perform certain customer-facing activities in a different format than the other workers. Is this a problem that can be addressed as part of an improvement opportunity?
Correct Answer:A
- (Topic 1)
Wanda is the business analyst for her organization and she is currently working on the specify and model requirements process. One of the elements of this process is the documentation of the textual requirements. Wanda must describe the capabilities of the solution, any conditions that must exist for the requirements to operate, and what third component of the textual requirement?
Correct Answer:A
- (Topic 3)
Which of the following stages of a project defines the number of risks and opportunities, including intense planning and anticipation of risk events?
Correct Answer:C
- (Topic 2)
You are the business analyst for your organization and are about to conduct requirements elicitation for a process to streamline the customer fulfillment system your organization uses. You need to understand how the people, processes, and technology within the customer fulfillment system operates before you begin the elicitation process. What type of analytical thinking are you participating in this scenario?
Correct Answer:D
- (Topic 3)
Which of the following diagrams is known as Ishikawa diagram?
Correct Answer:D