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What is the purpose of the Guided Decisions capability?
Correct Answer:C
Reference: https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-service-management/concept/guided-decisions.html
Which roles are considered external? (Choose two.)
Correct Answer:BC
After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?
Correct Answer:A
A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)
Correct Answer:AD
When working with case types, what is the lowest level in the case type hierarchy called?
Correct Answer:A