Free CIS-CSM Exam Dumps

Question 46

What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)

A. Reduces agent workload
B. Reduces monthly case volume
C. Work orders can be created from a case Most Voted
D. Customer can access work order details and tasks created for their case

Correct Answer:CD

Question 47

When activating the Customer Service Management Demo Data plugin, which case type is available besides product case?

A. Order
B. Contract
C. FAQ
D. Monitoring
E. Request
F. Billing

Correct Answer:A

Reference: https://docs.servicenow.com/bundle/rome-customer-service-management/page/administer/atf-quick-start-tests/reference/quick-start-tests-csm.html

Question 48

When configuring email in Communication Channels, how many outgoing email addresses are supported?

A. One
B. Two
C. Three
D. Unlimited

Correct Answer:A

Question 49

When are any changes to the platform considered a customization?

A. When they require an implementation spread across all project phases
B. If they are NOT applied through the usage of built-in tools on the Now Platform
C. When they are solely implemented for a custom application
D. When there are business demands for custom functionality that is not offered out-of-the- box

Correct Answer:D

Question 50

What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

A. Define the Business Pain Points
B. Provide consistent service to customers
C. Have a clear understanding of the use cases
D. Define the number of hours needed to develop the associated requirements
E. Implementation is only as good as the underlying process

Correct Answer:ACDE

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