Which of the following are true regarding the Community Portal application? (Choose two.)
Correct Answer:AC
- Licensed for the Customer Service Management application & licensed for HR Service Delivery, so c. is wrong, which makes a. a logical choice - "The roles required to define requirements and set up forums include sn_communities.admin or sn_communities.forum_admin." (d.) Source: - https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-communities/task/activate- communities.html (licensing) - https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-communities/reference/r_setup-communities- admin.html(
Agents and managers cannot create knowledge articles from Community questions.
Correct Answer:B
The ownership group for this knowledge article. An ownership group consists of a group of members and a
manager who are responsible for approvals, ensuring article quality, and feedback tasks.
Ownership groups can publish, edit, and retire knowledge articles that they are associated with. Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/task/create-knowledge-article.html
On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)
Correct Answer:AC
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
Correct Answer:BD
Reference: https://docs.servicenow.com/bundle/orlando-customer-service- management/page/product/
customer-service-management/concept/employee-create-case-for-customer.html
Which of the following roles cannot update a consumer’s record?
Correct Answer:A
Reference: https://docs.servicenow.com/bundle/orlando-customer-service- management/page/product/
customer-service-management/task/create-a-consumer-record.html