Free CIS-CSM Exam Dumps

Question 6

Special Handling Notes can apply to which one of the following based on specific attributes?

A. Domain
B. Contact
C. Holiday
D. VIP

Correct Answer:B
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Question 7

Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :

A. sn_shn.max_num_alerts
B. sn_shn.note_preferences
C. sn_shn.popup_width

Correct Answer:C

Question 8

Which knowledge records can be configured with User Criteria?

A. Knowledge Base
B. Knowledge Base and Category
C. Knowledge Base, Category and Article
D. Knowledge Base and Article

Correct Answer:D

Question 9

Which roles can propose a case as a Major Case candidate? (Choose three.)

A. Proxy contact (sn_customerservice.proxy_contact)
B. Customer case manager (sn_customerservice.customer_case_manager)
C. Customer service manager (sn_customerservice_manager) Most Voted
D. Customer service agent (sn_customerservice_agent) Most Voted
E. Major issue manager (sn_majorissue_mgt.major_issue_manager)

Correct Answer:CDE

Question 10

From what places in SN can an agent create a case? (Choose three.)

A. Customer Service Application
B. Contact
C. Account
D. Chat

Correct Answer:ACD
Reference: https://docs.servicenow.com/bundle/orlando-customer-service- management/page/product/
customer-service-management/reference/r_CustomerServiceCaseForm.htmlc

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