Free CIS-CSM Exam Dumps

Question 21

The default configuration automatically closes resolved Cases after how many days?

A. 5 days
B. Cases are not automatically closed by default Most Voted
C. 3 days
D. 10 days

Correct Answer:B

Question 22

From which places in ServiceNow can a customer service agent [sn_customerservice_agent] create a case? (Choose three.)

A. Account
B. Incident
C. Customer Service Application
D. Special Handling Note
E. Chat

Correct Answer:ACE

Question 23

Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?

A. The field is not based of the customers profile time zone
B. The field is active in the base form
C. The field is always based on the system time zone
D. Agents can use the field to identify if it is the right time to contact customer

Correct Answer:A

Question 24

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

A. The ability for end users to decline survey assignments
B. Number of survey reminder notifications
C. Trigger conditions Most Voted
D. Anonymize responses

Correct Answer:CD

Question 25

An Account Relationship is based on a defined account relationship type. Users with the System Administrator role can define two types of relationships:
Choose 2 answers

A. Partner-to-customer
B. Customer-to-Consumer
C. Account-to-account
D. Partner-to-account
E. Account-to-customer

Correct Answer:CD

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