Free CIS-CSM Exam Dumps

Question 31

How are ServiceNow’s out-of-the-box Customer Service Management applications packaged? (Choose two.)

A. Store Apps
B. Update Sets
C. Through private scopes
D. Plugins

Correct Answer:AD

Question 32

How are Service Catalogs and Catalog Items related? (Choose two.)

A. A catalog item can be associated with one or more service catalogs Most Voted
B. Access to catalog items is determined by the service catalog's assigned user criteria
C. Service catalogs may contain multiple catalog items Most Voted
D. A catalog item can only be associated with one service catalog

Correct Answer:AC

Question 33

What is KCS (Knowledge Centered Services)?

A. A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
B. A documented methodology to provide a set of best practices for creating and maintaining knowledge Most Voted
C. A dashboard with specific visualization of the different knowledge bases and categories
D. An application that helps agents and managers to create cases from Knowledge articles

Correct Answer:B
https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/product/knowledge-management/concept/knowledge-centred-configuration.html#:~:text=Knowledge-Centered Service (KCS),KCS (V6) verified product.

Question 34

HOTSPOT
Match the definitions for roles relationships. Hot Area:
CIS-CSM dumps exhibit
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 35

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow’s and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

A. Proactive Prevention
B. Service-Aware Install Base Most Voted
C. Service Reporting
D. Proactive Case Most Voted
E. Service-Aware CMDB
F. Service Monitoring

Correct Answer:BDF