Which of the following allows you to install out-of-the-box Customer Service Management applications within your ServiceNow instance?
Choose 2 answers
Correct Answer:AD
Store Apps: The exclusive source for Now Certified enterprise workflow apps from partners that complement and extend ServiceNow.
- Plugins: Plugins are software components that provide specific features and functionalities within a ServiceNow instance. https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/plugins/concept/c_ServiceNowPlugins.html https://store.servicenow.com/sn_appstore_store.do#!/store/aboutus
The case digests feature includes which types of case communication? (Choose two.)
Correct Answer:BC
Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?
Correct Answer:B
In the 'Action Status' column on a case list, what could a blue indicator dot mean?
Correct Answer:A
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
Correct Answer:B
Reference: https://docs.servicenow.com/bundle/london-customer-service-management/page/product/customer-service-management/task/view-csm-executive- dashboard.html