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  • Exam Code: CIS-ITSM
  • Exam Title: Certified Implementation Specialist - IT Service Management
  • Vendor: ServiceNow
  • Exam Questions: 113
  • Last Updated: November 15th,2024

Question 1

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?

Correct Answer:E

Question 2

What are two effective measures of performance for the Problem Management process? Choose 2 answers

Correct Answer:BD

Question 3

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers

Correct Answer:DE

Question 4

In the Quebec release of Change management, what new architectural features were added?

Correct Answer:C

Question 5

When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

Correct Answer:AD