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Question 16

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

A. Authorize to Draf
B. Authorize to Asses
C. Authorize to Review
D. Authorize to Implement, Authorize to Assess, Authorize *o Review
E. Authorize to Canceled, Authorize to New, Authorize to Scheduled
F. Authorize to Scheduled Authorize to Closed, Authorize to New

Correct Answer:C

Question 17

A new problem manager wants a high level view of the activities in problem management. What module do you recommend?

A. Problem > Dashboard
B. Problem > Overview
C. Problem > Process Health Dashboard
D. Problem > Homepage
E. ITIL Manager > Homepage

Correct Answer:B

Question 18

In what table are Change records stored?

A. Change [change_task]
B. Change Request [rfc]
C. Change Request [change_request]
D. Change [change]
E. Change [task_change]

Correct Answer:C

Question 19

What are the components of a Flow Action?

A. Inputs, Processes, Subprocesses, and Outputs
B. Processes, Subprocess and Action Steps
C. Inputs, Action Steps and Outputs
D. Indexes, Processes and Outputs

Correct Answer:C

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