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Exam Code: CRT-251
Exam Title: Salesforce Certified Sales Cloud Consultant (SU18)
Vendor: Salesforce
Exam Questions: 65
Last Updated: December 18th,2024

Question 1

Universal Containers has automated the process of creating new account records in Salesforce. All accounts records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal Containers is now seeing performance issues when it makes any changes to account sharing rules.
What can Universal Containers do to address the issue without changing its integration?

A. Set the organization-wide defaults for accounts to public read/write.
B. Contact Salesforce support to add an index to the account object.
C. Ensure that the generic user has the Modify All Data permission.
D. Ensure that the generic user has NOT been assigned to a role.

Correct Answer:D

Question 2

What are two capabilities of Data Loader? Choose two answers.

A. Ability to extract organization and configuration data.
B. Ability to prevent importing duplicate records.
C. Ability to export field history data
D. Ability to run one-time or scheduled data loads

Correct Answer:CD

Question 3

The management at Universal Containers noticed the lead conversion ratio has remained the same for the hospitality industry despite an increase in lead creation.
Which reporting tool can help determine the issue?

A. Report on leads by source
B. Campaign dashboard by industry
C. Report on lead lifetime by industry
D. Industry performance dashboard

Correct Answer:C

Question 4

Universal Containers has enables Advanced Currency Management.
How is the converted amount data reported on a report that spans time periods when the exchange rate was different?

A. Converted amounts are based on exchange rates that use the oldest entry.
B. Converted amounts are based on the exchange rates entered in the opportunity.
C. Converted amounts are based on exchange rates that use the current entry.
D. Converted amounts are based on the historical exchange rate associated with the close date.

Correct Answer:D

Question 5

Universal Containers wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.
Which solution should the consultant recommend?

A. Lightning Platform
B. Salesforce Mobile Sites
C. Lightning Components
D. Customer Community

Correct Answer:D