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Exam Code: Experience-Cloud-Consultant
Exam Title: Salesforce Certified Experience Cloud Consultant (SU21)
Vendor: Salesforce
Exam Questions: 128
Last Updated: September 28th,2024

Question 1

Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guest user access? Choose 3 answers

A. Guest user external organization-wide default are always set to Private.
B. Guest user can’t access records via manual sharing
C. Guest user can’t records via manual existing records
D. Guest user can’t be members of public groups or queues.
E. Guest user external organization-wide defaults are always set to Public.

Correct Answer:ABD

Question 2

DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share. Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?

A. Apex sharing
B. Sharing Set
C. Account Hierarchy
D. Sharing Rule

Correct Answer:D

Question 3

Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

A. Permission Sets
B. Branding Sets
C. Sharing Rules
D. Audience Targeting

Correct Answer:A

Question 4

Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO’s site manager has configured the Allow external users to self-register’’ option. NTO uses Customer Community Plus Licenses.
Choose 2 answers

A. Ensure that the Account field is empty in the registration section.
B. Contact Salesforce Customer Support to enable Communities Self Registration Controller.
C. Ensure that the Contact field is empty in the registration section.
D. Contact Sales customer Support to enable Person Accounts.

Correct Answer:AD

Question 5

Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?

A. Customer Community
B. Channel Account
C. Commerce Portal
D. Platform Portal

Correct Answer:B