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Exam Code: Field-Service-Consultant
Exam Title: Salesforce Certified Field Service Consultant
Vendor: Salesforce
Exam Questions: 163
Last Updated: September 28th,2024

Question 1

An employee at universal container performs the role of a dispatcher and a technician
How should a consultant configure the field service lightning to support this behavior?

A. Create one service resource and assign the relevant permission set license
B. Create two skills records and assign them to service resources record
C. Create two service resource and assign them to the employee
D. Create one service resource and assign the technician and dispatcher role

Correct Answer:A

Question 2

Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A. add the work order line items related list of the work order page layout and assign the layout to the technician ‘s profile.
B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
C. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
D. create a report chart that summarizes work order line items and add a link to the service appointment layout.

Correct Answer:A

Question 3

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A. Three Service Territories with fewer than 50 resources
B. Two Service Territories that split the Service Resources evenly
C. One Service Territory with four Polygons
D. Five Service Territories with fewer than 500 Service Appointments per day

Correct Answer:A

Question 4

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible. What should the consultant recommend to meet this requirement?

A. Designate a Skill-based resource to the Work Order.
B. Assign a Preferred status Resource Preference to the Account.
C. Configure an account preference on the Service Resource record.
D. Include the Required Resource work type in Scheduling Policies.

Correct Answer:D

Question 5

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

A. Make sure the case entitlement record is being shared with the service resource.
B. Add work order milestones after the case milestones to the entitlement process.
C. Ensure the work order entitlement is related to the same process as the case entitlement.
D. Create a separate entitlement process associated to the work order object.

Correct Answer:D