Free Field-Service-Consultant Exam Dumps

Question 6

Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time. How should a Consultant implement this requirement?

A. Create a crew with two Technicians.
B. Create a work rule with two required skills.
C. Create a single Service Appointment.
D. Create two Service Crews.

Correct Answer:A

Question 7

universal containers wants to provide a view of emergency work that is only visible to dispatchers
What should the consultant do to meet the requirement?

A. Custom gantt filter
B. Custom lightning component
C. Custom report in a private report folder
D. Custom list view

Correct Answer:A

Question 8

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned? Choose 2 answers

A. Global optimization doesn't reschedule appointments that have rule violations.
B. The optimizer uses a scheduling policy different from what is used on the dispatch console.
C. The territory of the resources was not included in the global optimization request.
D. There are no service resources available with the required skill levels.

Correct Answer:BC

Question 9

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A. Postpone all lower-priority jobs and extend Due Dates.
B. Configure an Emergency Policy and use the Emergency Wizard.
C. Manually flag Service Appointments as "In Jeopardy” due to weather.
D. Configure a new Service Level for immediate assignment.

Correct Answer:B

Question 10

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A. Drag and drop the Service Appointments to other available Resources and run Optimization.
B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
C. Change the Scheduling Policy to “High Intensity” and activate the Background Optimization process.
D. Update the Resource a not available, select the affected Service Appointments, and press “Schedule.”

Correct Answer:A