Free Field-Service-Consultant Exam Dumps

Question 16

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

A. Create a Flow that adds two Signature Blocks when the Service Report is generated,
B. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
C. Create two custom fields for the Service Appointment and use Flows to capture each signature.
D. Create two Service Reports and add one Signature Block to each Report.

Correct Answer:B

Question 17

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Each Asset will have a Service Appointment that will represent the work needed for each machine.
B. Work Orders will have multiple Work Order Line Item
C. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
D. Work Orders will have multiple Service Appointment
E. Each Service Appointment will be linked to the Asset.
F. Each Account will have a Service Appointment that will represent the work to be done at the customer site.

Correct Answer:B

Question 18

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A. Work Orders with Service Appointments
B. Work Orders with Work Order Line Items
C. Service Appointments and Service Appointment Line Items
D. Work Orders with Products Consumed

Correct Answer:B

Question 19

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A. Build a Workflow Rule.
B. Create an Apex Trigger.
C. Enable Drip feed Dispatch.
D. Configure an Auto Dispatch Scheduled Job.

Correct Answer:C

Question 20

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A. Maintenance Plan
B. Product Item
C. Entitlement Plan
D. Assets

Correct Answer:B