Free Field-Service-Consultant Exam Dumps

Question 26

Universal Containers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A. Use Work Types to assign associated Articles to Work Orders.
B. Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
C. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
D. Create a custom mobile app that syncs articles based on Service Appointment assignments

Correct Answer:A

Question 27

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians? Choose 2 answers

A. Reshuffle
B. Group Nearby
C. Resource Schedule Optimization
D. In-day Optimization

Correct Answer:AB

Question 28

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

A. Reschedule Appointment
B. Fill-in Schedule
C. oO Resource Schedule Optimization
D. Fix Overlaps

Correct Answer:C

Question 29

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this? Choose ? answers

A. Leverage the Match Skills Work Rule when scheduling appointments.
B. Leverage the Match Skills Scheduling Policy when scheduling appointments.
C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
D. a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

Correct Answer:AC

Question 30

universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

A. mini page layouts
B. page layouts
C. field sets
D. visual force page

Correct Answer:B