Free Field-Service-Consultant Exam Dumps

Question 31

A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

A. Add each Asset to a separate Work Order Line Ite
B. Create a Service Appointment for each Line Item.
C. Add each Asset to a separate child Work Orde
D. Create a Service Appointment for the parent Work Order.
E. Add each Asset to a separate Work Order Line Ite
F. Create a Service Appointment for the Work Order.
G. Add each Asset to a separate Work Orde
H. Create a Service Appointment for each Work Order.

Correct Answer:CD

Question 32

Universal Containers needs a team to perform periodic maintenance on the most complex products. Which feature should the Consultant configure to meet this requirement?

A. Required Resource
B. Preferred Resource
C. Service Crew
D. Technicians with Required Skills

Correct Answer:C

Question 33

Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?

A. FSL Resource License
B. FSL Admin License
C. FSL Agent License
D. FSL Dispatcher License

Correct Answer:C

Question 34

One of the products sold by Universal Containers requires quarterly service appointments. Which feature should a Consultant use to meet this requirement?

A. Define a repeating Work Type.
B. Implement Path for Work Orders.
C. Build a Process for Service Appointments.
D. Configure a Maintenance Plan.

Correct Answer:D

Question 35

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A. Create a quick action on the work order to search the Knowledge base.
B. Attach the relevant articles to the work order or work order line items.
C. Update the Service Appointment page layout to include the Articles related list.
D. Add the Knowledge Lightning component to the Field Service mobile app.

Correct Answer:B