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  • Exam Code: Field-Service-Lightning-Consultant
  • Exam Title: Salesforce Certified Field Service Lightning Consultant (SP19)
  • Vendor: Salesforce
  • Exam Questions: 280
  • Last Updated: December 18th,2024

Question 1

in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

Correct Answer:AD

Question 2

Northern trail outfitters (N T O) wants to automatically dispatch a technician’s next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.
What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

Correct Answer:D

Question 3

Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

Correct Answer:C

Question 4

Universal containers wants to assign service appointments based on the polygon of the child service
Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?

Correct Answer:C

Question 5

universal containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the consultant configure to meet this requirement?

Correct Answer:D