Free Field-Service-Lightning-Consultant Exam Dumps

Question 46

Which fields on service appointments help ensure that they are completed within
the agreed upon service level agreement (SLA) with universal containers customers?

A. Scheduled start, scheduled end
B. Actual start, actual end
C. Earliest start permitted, due date
D. Arrival window start, arrival window end

Correct Answer:C

Question 47

A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

A. Add each Asset to a separate Work Order Line Ite
B. Create a Service Appointment for each Line Item.
C. Add each Asset to a separate child Work Orde
D. Create a Service Appointment for the parent Work Order.
E. Add each Asset to a separate Work Order Line Ite
F. Create a Service Appointment for the Work Order.
G. Add each Asset to a separate Work Orde
H. Create a Service Appointment for each Work Order.

Correct Answer:CD

Question 48

universal containers has customers who have previously negotiated pricing on some products.
Which price book structure should a consultant recommend when considering the implications of pricing on work orders?

A. Utilize a custom global price book and add all products as price book entries
B. Utilize a custom global price book and add price negotiated products as price book entries
C. Create customer specific price books and add all products as price book entries
D. customer specific price books and add only price negotiated products as price Create book entries

Correct Answer:C

Question 49

Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer’s install base. What should a Consultant recommend to track the lifecycle?

A. Utilize lifecycle Object tracking on Assets.
B. Utilize Field History Tracing on Assets.
C. Utilize custom fields for change tracking on Assets.
D. Utilize a Work Order related list on Assets.

Correct Answer:B

Question 50

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

A. Assign Contractor 2 as an excluded Resource.
B. Assign Contractor 1 and 2 different capacities for repair work.
C. Assign Contractor 1 as a Preferred Resource.
D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Correct Answer:D