Free Field-Service-Lightning-Consultant Exam Dumps

Question 51

universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined
What should a consultant recommend to achieve this requirement?

A. skill requirement work type and case process
B. work type skill routing skill requirements operating house and data categories
C. case process work types and record types
D. work types and skill requirements

Correct Answer:D

Question 52

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

A. Create a recurring Service Appointment
B. Create Resource Absences every day.
C. Use appropriate Resource Operating Hours.
D. Use the Resource Availability Rule.

Correct Answer:A

Question 53

Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?

A. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
B. Create an Approval Process from the Service Appointment for the customer's Authorization.
C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
D. Create a custom text field to capture the customer's signature on Salesforce mobile app.

Correct Answer:C

Question 54

universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time
How could a service resource's timesheet be configured to track the total time spent? on each step?

A. Relate the timesheet entries to the work order line time
B. Relate the timesheet entries to the service appointment
C. Relate the time sheet to the service appointment
D. Relate the time sheet to the work order line item

Correct Answer:A

Question 55

universal container provides installation services for each of its products. Each
product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
B. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
C. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
D. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work

Correct Answer:A