Free Field-Service-Lightning-Consultant Exam Dumps

Question 66

the dispatcher at universal containers wants wants to schedule service appointment from the dispatch console while taking the scheduling policy into consideration
Which three options are available to dispatchers?

A. Select the service appointment from the list, user the "change status" action and "dispatch"
B. Select the service appointment from the list and the "schedule" action
C. Select multiple service appointment from the list and bulk schedule them
D. Select a service appointment from the list, use the "candidates" action, and select the best time slot
E. Select a service appointment from the list, use the "edit" action and allocate the Resources

Correct Answer:BCD

Question 67

Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.
How can the Dispatcher ensure that the required staff is assigned to the project?

A. Assign the existing Work Order to a Crew.
B. Assign the existing Service Appointment to a Crew.
C. Assign the existing Work Order to each staff member.
D. Create a new Service Appointment and assign a Crew.

Correct Answer:D

Question 68

which work rule should a field service lightning consultant use to assign service resources based on related object records?

A. resource availability
B. extended match
C. match field
D. required resources

Correct Answer:B

Question 69

Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

A. Assets and Entitlements.
B. Assets and Service Contracts.
C. Accounts and Service Contracts.
D. Accounts and Assets

Correct Answer:A

Question 70

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

A. Update the Case Feed and tag the associated Service Representative.
B. Update the Work Order Line Item and its associated parent Asset.
C. Update the Service Appointment and its associated parent record.
D. Update the Work Order and its associated parent Account.

Correct Answer:B