Free Field-Service-Lightning-Consultant Exam Dumps

Question 6

Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?

A. Creating milestones for work orders requires an entitlement for case.
B. Creating milestone trackers requires a custom lightning component.
C. Creating entitlements for work orders requires a custom lightning component.
D. Creating entitlements for cases and work orders must be separated.

Correct Answer:D

Question 7

universal container is implementing work order management to better the support its clients
Choose 2 answers

A. Create work skills using the fsl lightning Managed package wizar
B. Assign the skills to service resource
C. And the skill to work type and work order
D. Create the work skill using setu
E. Manually assign the skills to service resources
F. Create the work skills using the FSL lightning web componen
G. Assign the skill to service resources add the skill to work type
H. Create the work skills using the guided setup wizar
I. Assign the skill to service to service resources using guided setup

Correct Answer:BD

Question 8

A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use

A. Customer first
B. Emergency
C. High intensity
D. Soft boundaries

Correct Answer:D

Question 9

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?

A. Edit the Service Appointment and add a new Service Resource.
B. Update the Service Crew on the Service Appointment's Work Type.
C. Use the Crew Management tool to add Service Resources to the Crew.
D. A Create a new Service Appointment with a different Crew.

Correct Answer:D

Question 10

Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?

A. Assign Permission Sets that allow Status Transitions.
B. Allow Status Transitions based on Role.
C. Limit Status Transitions based on Profile.
D. Configure Status Transitions based on Resource Type.

Correct Answer:C