Free Field-Service-Lightning-Consultant Exam Dumps

Question 11

universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.
How should a consultant implement the requirement?

A. Set the individual technicians as capacity-based service resources.
B. Create the individual technicians as service crew members.
C. Create the contractor manager as a crew service resource.
D. Set the contractor manager as a capacity-based service resource.

Correct Answer:D

Question 12

Universal container has enabled field service lightning and want to enable milestones for work order. What should a consultant take into consideration?

A. Creating milestones for word orders requires an entitlement for case
B. Creating milestones trackers requires a custom lightning component
C. Creating entitlements for work orders requires a custom lightning component
D. Creating entitlement for class and work order must be separated

Correct Answer:D

Question 13

which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?
Choose 2 answers

A. Gantz
B. Gantt Map
C. Appointment List
D. Color Palettes

Correct Answer:AC

Question 14

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
B. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
C. Create two Service Appointments and schedule them to the same Resource.
D. Create one Service Appointment and schedule it to two different Resources.

Correct Answer:A

Question 15

An extreme whether situation impacts both the volume of work and number of available resources at universal container
Which approach should a consultant recommend to realign available resources with? open work?

A. Resource Schedule optimization
B. Global optimization
C. Emergency scheduling
D. Customer first scheduling

Correct Answer:C