Free Field-Service-Lightning-Consultant Exam Dumps

Question 21

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

A. Reduced Work Orders per Shift.
B. Reduced Overtime per Work Order.
C. Reduced Travel Time per Work Order.
D. Reduced Absences per Employee.

Correct Answer:BC

Question 22

Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?

A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
B. Assign Contractor 1 as a Preferred Resource.
C. Assign Contractor 1 and 2 different capacities for repair work.
D. Assign Contractor 2 as an Excluded Resource.

Correct Answer:A

Question 23

Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

A. Match Fields
B. Required Resource
C. Match Boolean
D. Preferred Resource

Correct Answer:C

Question 24

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A. User Territory
B. Service Territory Member
C. Service Territory
D. Work Order

Correct Answer:A

Question 25

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

A. Log a follow-up task on the Work Order.
B. Call the Sales Team with the Opportunity.
C. Create a custom filed on the Work Order.
D. Create a Quick Action to create the Opportunity.

Correct Answer:D