Free Field-Service-Lightning-Consultant Exam Dumps

Question 31

Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?

A. Create a Work Order and Work Order Line Item for each Asset being serviced.
B. Create a Work Type to automatically create relevant line items for each Asset.
C. Create a Work Type and Work Order for each Asset being serviced.
D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

Correct Answer:A

Question 32

What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers

A. Agents view of upcoming service appointment
B. Offline access to flow
C. Native customer signature capture
D. Customized navigation menu

Correct Answer:BC

Question 33

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

A. Work Types, Skill Routing, Skill Requirements, Operating Hours
B. Case process, Work Types, Entitlements, and Milestones
C. Skill Requirements, Work Types, Case Process, Milestones
D. Work Types, Skill Requirements, Entitlements, and Milestones

Correct Answer:A

Question 34

Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

A. Send an email CSAT survey.
B. Implement Validation Rules and Signature Capture.
C. Change the Scheduling Rules.
D. Decrease Resource Rant Score.

Correct Answer:B

Question 35

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician’s daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

A. Automatically schedule unscheduled services to available Resources.
B. Automatically Dispatch Service Appointments using Drip Feed.
C. Automatically change the status to Dispatched of all Service Appointments.
D. Automatically run Optimization Background Job every hour.

Correct Answer:B