Free Field-Service-Lightning-Consultant Exam Dumps

Question 36

How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

A. Create Work Types with Work Order Line Items.
B. Create Work Types with Products Consumed.
C. Create Work Types and Locations.
D. Create Work Types with Products Required.

Correct Answer:D

Question 37

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

A. Create a new user territory associated with the Service Territory and dispatcher.
B. Configure and run the User Territory Sharing Job in Field Service Settings.
C. Assign a new user territory and add each of the assigned service resources.
D. Add the resources assigned to the Service Territory's Member related list.

Correct Answer:AB

Question 38

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

A. Attach Knowledge Articles to Work Order Line Items Only.
B. Manage Attached Articles and Search the Knowledge Base.
C. Attach Articles to Work Orders and Work Order Line Items.
D. Include Quick Actions and Global Actions in Attached Articles.

Correct Answer:BC

Question 39

Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

A. Use Opportunity Line Items and Price Books to track the price.
B. Use Products and Price Books to track the price.
C. Use Assets and Products to track the price.
D. Use a custom object to model the Work Order pricing and price.

Correct Answer:C

Question 40

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Work Orders will have multiple Service Appointment
B. Each Service Appointment will be linked to the Asset.
C. Each Asset will have a Service Appointment that will represent the work needed for each machine.
D. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
E. Work Orders will have multiple Work Order Line Item
F. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

Correct Answer:D