Free Field-Service-Lightning-Consultant Exam Dumps

Question 41

Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?

A. Add the Work Order Line Item related list to the Work Order page to allow creation of additional lineitems.
B. Create a Quick Action to create a Work Order Line Ite
C. Add a Quick Action to the Work Order Layout.
D. Create a Visualforce page to create Work Order Line item
E. Add a Visualforce page to the Work Order Layout.
F. Add the Work Order related list to the account to allow creation of additional line items.

Correct Answer:A

Question 42

Northern trail outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate technicians based on customer feedback. What are two ways the consultant can meet this requirement?
Choose 2 answers

A. Configure and add excluded and required required resource business objectives to scheduling policies.
B. Configure customer preferences on the service resource record.
C. Configure resource preferences on the account or work order.
D. Configure and add excluded and required resource work rules to scheduling policies.

Correct Answer:CD

Question 43

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

A. Implement Work Types and Skill Assignments.
B. Implement Assignment Rules and Work Orders.
C. Assign Skills and Skill Levels to Users.
D. Assign Skills and Skill Levels to Resources.

Correct Answer:AD

Question 44

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

A. Create a Quick Action that will create a new Service Appointment record.
B. Create a Visualforce page that will create a new Work Order record.
C. Create a Quick Action that will create a new Work Order record.
D. Create a Visualforce page that will create a new Service Appointment record.

Correct Answer:A

Question 45

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
B. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
C. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
D. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

Correct Answer:C