Free GCP-GC-ADM Exam Dumps

When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

Correct Answer:B
Reference:
https://help.mypurecloud.com/articles/configure-a-group-phone-number/

Several people have complained that they try to join a group chat and they can??t find the group in a search. What is the most likely reason?

Correct Answer:A

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A. The maximum capacity that an agent may handle simultaneously for each supported media type
B. The after call work time for each media type
C. The length of time that an agent may spend on each media type
D. The number of different media types that an agent may handle simultaneously
E. The media types that can interrupt current interactions that an agent is handling

Correct Answer:ADE
Reference: https://help.mypurecloud.com/articles/utilization/

Why are skills and languages configured separately?

A. So that skills can have a more granular competency rating than languages
B. So that an agent with a skill can receive an interaction regardless of the language requirement
C. So that an agent with a language capability can receive an interaction regardless of the skill requirement
D. Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

Correct Answer:C
Reference:
https://help.mypurecloud.com/articles/assign-remove-skills-user/

Which definition matches the After Call Work option Mandatory, Discretionary?

A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reache
B. The agent may set themselves to Available if they complete their After Call Work early.
C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reache
E. The agent may not set themselves to Available if they complete their After Call Work early.
F. The agent may or may not complete after call wor
G. The system will set them to Available after an interaction complete
H. They are responsible for setting their availability appropriately if performing After Call Work.

Correct Answer:B
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/