Free ITIL-4-Foundation Exam Dumps

- (Exam Topic 3)
Which ‘service level management’ activity helps staff to deliver a more business-focused service?

Correct Answer:B

- (Exam Topic 2)
What is the reason for using a balanced bundle of service metrics?

Correct Answer:C

- (Exam Topic 2)
Which is an example of improving service utility using service management automation?

Correct Answer:D

- (Exam Topic 1)
When should a change request be submitted to resolve a problem?

A. As soon as a solution for the problem has been identified
B. As soon as a workaround for the problem has been identified
C. As soon as the analysis of the frequency and impact of incidents justifies the change
D. As soon as the analysis of cost, risks and benefits justifies the change

Correct Answer:D

- (Exam Topic 1)
Which guiding principle helps to ensure that better information is available for decision making?

Correct Answer:B

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