Free ITIL-4-Foundation Exam Dumps

Question 51

- (Exam Topic 1)
Which dimension considers how knowledge assets should be protected?

A. Organizations and people
B. Partners and suppliers
C. Information and technology
D. Value streams and processes

Correct Answer:C

Question 52

- (Exam Topic 3)
Which is an activity of the 'problem management' practice?

A. Restoration of normal service operation as quickly as possible
B. Prioritization of problems based on the risk that they pose
C. Authorization of changes to resolve the cause of problems.
D. Resolution of incidents in a time that meet customer expectations

Correct Answer:B

Question 53

- (Exam Topic 2)
Which is the correct combination of items that makes up an IT service?

A. Customers, providers and documents
B. Information technology, people and processes
C. Information technology, networks and people
D. People, processes and customers

Correct Answer:B

Question 54

- (Exam Topic 3)
Which activity is part of the ‘continual improvement practice?

A. handing compliments and complaints from user to identify improvements.
B. Improving relationships with and between stakeholders.
C. Prioritizing and creating business cases for improvement initiatives.
D. Identifying the cause unplanned interruptions to service.

Correct Answer:C

Question 55

- (Exam Topic 3)
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

A. Service request management
B. Service level management
C. Incident management
D. Change management

Correct Answer:C
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Incident management can have an enormous impact on customer and user satisfaction, and the perception of those stakeholders of the service provider.
https://www.bmc.com/blogs/itil-incident-management/