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ITIL-4-Foundation Dumps

Free ITIL-4-Foundation Exam Dumps

Question 61

- (Exam Topic 1)
What is warranty?

A. Assurance that a product or service will meet agreed requirements
B. The amount of money spent on a specific activity or resource
C. The functionality offered by a product or service to meet a particular need
D. The perceived benefits, usefulness and importance of something

Correct Answer:A

Question 62

- (Exam Topic 2)
Why should incidents be prioritized?

A. To help automated matching of incidents to problems or known errors
B. To identify which support team the incident should be escalated to
C. To ensure that incidents with the highest business impact are resolved first
D. To encourage a high level of collaboration within and between teams

Correct Answer:C

Question 63

- (Exam Topic 3)
Which statement about the ‘service request management’ practice is CORRECT?

A. Service requests are fulfilled using simple workflows
B. A new workflow is created for each type of request
C. Additional approval is sometimes needed for restoration of service
D. Financial authorization is sometimes required for service requests

Correct Answer:A

Question 64

- (Exam Topic 3)
What is defined as a change of state that has significance for the management of an IT service?

A. Event
B. Incident
C. Problem
D. Known error

Correct Answer:A

Question 65

- (Exam Topic 1)
What is an IT asset?

A. The removal of anything that could have a direct or indirect effect on services
B. Any component that needs to be managed in order to deliver a service
C. A request from a user that initiates a service action
D. Any financially valuable component that can contribute to delivery of an IT product or service

Correct Answer:D

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