- (Exam Topic 1)
Which guiding principle recommends standardizing and streamlining manual tasks?
Correct Answer:A
- (Exam Topic 2)
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?
Correct Answer:B
- (Exam Topic 2)
Which is handled as a service request?
Correct Answer:C
- (Exam Topic 3)
Which will help solve incidents more quickly?
Correct Answer:C
- (Exam Topic 2)
Which is intended to help an organization adopt and adapt ITIL guidance?
Correct Answer:D