Free ITIL-4-Foundation Exam Dumps

Question 81

- (Exam Topic 1)
What should be done for every problem?

A. It should have a workaround to reduce the impact
B. It should be prioritized based on its potential impact and probability
C. It should be resolved so that it can be closed
D. It should be diagnosed to identify possible solutions

Correct Answer:B

Question 82

- (Exam Topic 3)
Which statement about output is correct?

A. They consist of several outcomes.
B. They capture customer demand for services
C. They contribute to the achievement of outcomes
D. They describes how the service performs.

Correct Answer:C

Question 83

- (Exam Topic 2)
Which practice recommends using tools for collaboration and the automated matching of symptoms?

A. Problem management
B. Service level management
C. Incident management
D. Service request management

Correct Answer:C

Question 84

- (Exam Topic 2)
Service transition contains detailed descriptions of which processes?

A. Change management, service asset and configuration management, release and deployment management
B. Change management, capacity management, event management, service request management
C. Service level management, service portfolio management, service asset and configuration management
D. Service asset and configuration management, release and deployment management, request fulfillment

Correct Answer:A

Question 85

- (Exam Topic 3)
Which two statements about the guiding principles are CORRECT?
* 1. The guiding principles support continual improvement
* 2. Each guiding principle applies to a selection of the available stakeholder groups
* 3. Organizations should decide which one of the guiding principles is relevant to them
* 4. Organizations should consider how the guiding principles interact with each other

A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4

Correct Answer:D