Free ITIL-4-Foundation Exam Dumps

- (Exam Topic 3)
What is defined as a change of state that has significance for the management of an IT service?

Correct Answer:A

- (Exam Topic 1)
What should all 'continual improvement' decisions be based on?

Correct Answer:A

- (Exam Topic 1)
Which service level metrics are BEST for measuring user experience?

Correct Answer:D

- (Exam Topic 1)
What are ’engage’, ‘plan’ and ‘improve’ examples of?

Correct Answer:A

- (Exam Topic 1)
Which statement about emergency changes is CORRECT?

A. The testing of emergency can be eliminated in order to implement the change quickly
B. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
C. Emergency changes should be authorized and implemented as service requests
D. Emergency changes must be fully documented before authorization and implementation

Correct Answer:B

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