Free ITIL-4-Foundation Exam Dumps

- (Exam Topic 1)
What is the starting point for optimization?

Correct Answer:D

- (Exam Topic 3)
When should a workaround be created?

Correct Answer:C
Reference: https://www.globalknowledge.com/us-en/resources/resource-library/articles/incidents-and- problems-workarounds/

- (Exam Topic 2)
What are guiding principles?

A. A set of interconnected activities that help an organization deliver a valuable service
B. A description of one or more services that help address the needs of a target consumer group
C. A set of specialized organizational capabilities for enabling value for customers
D. Recommendations that help an organization when adopting a service management approach

Correct Answer:D

- (Exam Topic 3)
What can be used to determine if a service is 'fit for purpose'?

Correct Answer:D

- (Exam Topic 3)
Which is a result of applying the guiding principle ‘progress iteratively with feedback’?

Correct Answer:A

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