Free ITIL-4-Foundation Exam Dumps

- (Exam Topic 1)
What is defined as a cause, or potential cause, of one or more incidents?

Correct Answer:D

- (Exam Topic 2)
Identify the missing word in the following sentence. A user is [?] that uses services.

Correct Answer:B

- (Exam Topic 2)
What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

Correct Answer:C
D18912E1457D5D1DDCBD40AB3BF70D5D

- (Exam Topic 2)
What is a service?

A. A possible event that could cause harm or loss, or make it more difficult to achieve objectives
B. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
C. A tangible or intangible deliverable of an activity
D. Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings

Correct Answer:B
Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/

- (Exam Topic 2)
Which is a key activity carried out in the ‘did we get there?’ step of the ‘continual improvement’ model?

Correct Answer:D