Free ITIL-4-Foundation Exam Dumps

- (Exam Topic 2)
What is the purpose of service level management?

A. To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.
B. To ensure that all current and planned IT services are delivered to agreed achievable targets.
C. To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.
D. To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).

Correct Answer:B

- (Exam Topic 2)
Which statement about the ‘continual improvement’ practice is CORRECT?

A. Continual improvement participation should be limited to a small dedicated team.
B. It is the role of senior management to authorize improvement initiatives.
C. Training should be provided to those involved in continual improvement.
D. A single continual improvement register should be maintained by senior management.

Correct Answer:B
Reference: https://www.bmc.com/blogs/itil-continual-improvement/

- (Exam Topic 3)
What is the definition of warranty?

Correct Answer:D

- (Exam Topic 2)
What is the PRIMARY use of a change schedule?

Correct Answer:C

- (Exam Topic 2)
What is the purpose of problem management?

Correct Answer:A