- (Exam Topic 2)
Which ITIL concept describes governance?
Correct Answer:A
- (Exam Topic 1)
Which practices are typically involved in the implementation of a problem resolution?
* 1. Continual improvement
* 2. Service request management
* 3. Service level management
* 4. Change control
Correct Answer:B
- (Exam Topic 1)
In which TWO situations should the ITIL guiding principles be considered?
* 1. In every initiative
* 2. In relationships with all stakeholders
* 3. Only in specific initiatives where the principle is relevant
* 4. Only in specific stakeholder relationships where the principle is relevant
Correct Answer:A
- (Exam Topic 3)
Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?
Correct Answer:B
- (Exam Topic 2)
Which is an important principle of communication in service operation?
Correct Answer:B