- (Exam Topic 2)
Which is the BEST example of an emergency change?
Correct Answer:C
- (Exam Topic 1)
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?
Correct Answer:D
- (Exam Topic 2)
Which practice makes new services available for use?
Correct Answer:B
- (Exam Topic 2)
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?
Correct Answer:A
- (Exam Topic 3)
Which practice involves the management of vulnerabilities that were not identified before the service went live?
Correct Answer:B