Free ITIL-4-Foundation Exam Dumps

Question 136

- (Exam Topic 2)
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A. Focus on value
B. Think and work holistically
C. Optimize and automate
D. Collaborate and promote

Correct Answer:B

Question 137

- (Exam Topic 2)
Which service transition process provides guidance about converting data into information?

A. Change evaluation D18912E1457D5D1DDCBD40AB3BF70D5D
B. Knowledge management
C. Service validation and testing
D. Service asset and configuration management

Correct Answer:B

Question 138

- (Exam Topic 2)
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A. Relationship management
B. Change control
C. Release management
D. Monitoring and event management

Correct Answer:B
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Question 139

- (Exam Topic 2)
Which practice forms a link between the service provider and the users of services?

A. Change enablement
B. Service level management
C. Problem management
D. Service desk

Correct Answer:D

Question 140

- (Exam Topic 3)
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A. Service level management
B. Relationship management
C. Service desk
D. Monitoring and event management

Correct Answer:C

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