Free ITIL-4-Foundation Exam Dumps

Question 146

- (Exam Topic 1)
What is a recommendation of the ‘focus on value’ guiding principle?

A. Make ‘focus on value’ a responsibility of the management
B. Focus on the value of new and significant projects first
C. Focus on value for the service provider first
D. Focus on value at every step of the improvement

Correct Answer:D

Question 147

- (Exam Topic 1)
Arrange the following steps of software lifecycle in correct order.
* 1. Retire
* 2. Test
* 3. Operate
* 4. Deploy
* 5. Ideation
* 6. Develop
* 7. Design

A. Ideation, Design, Develop, Deploy, Test, Operate, Retire
B. Retire, Test, Operate, Deploy, Ideation, Develop, Design
C. None of the above
D. Ideation, Test, Develop, Deploy, Design, Operate, Retire

Correct Answer:A

Question 148

- (Exam Topic 3)
Which is part of the ‘focus on value’ guiding principle?

A. Understanding what services help the service consumer
B. Reducing the number of steps in the customer experience
C. Assessing services to identify parts that can be reused
D. Identifying activities that can be achieved in smaller iterations

Correct Answer:A

Question 149

- (Exam Topic 3)
Which statement about the ‘continual improvement model’ is CORRECT?

A. Organizations should work through the steps of the model in the sequence in which they are presented
B. The flow of the model helps organizations to link improvements to its goals
C. The model is applicable to only certain parts of the service value system
D. Organizations should use an additional model or method to link improvements to customer value

Correct Answer:B

Question 150

- (Exam Topic 3)
Which dimension considers the application of artificial intelligence to service management?

A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes

Correct Answer:B

The certification names are the trademarks of their respective owners. testpreplab.com certstest.com