Free ITIL-4-Foundation Exam Dumps

- (Exam Topic 2)
Which practice establishes a channel between the service provider and its users?

Correct Answer:D
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes

- (Exam Topic 1)
What are the three phases of 'problem management'?

Correct Answer:A

- (Exam Topic 3)
How should an organization prioritize incidents?

A. Ask the user for their preferred resolution timeframe.
B. Assess the availability of the appropriate support team.
C. Use an agreed classification which is based on the business impact of the incident.
D. Create an order of incidents based on the dates and times when they were logged.

Correct Answer:C

- (Exam Topic 2)
Which practice needs people who understand complex systems and have creative and analytical skills?

Correct Answer:D

- (Exam Topic 1)
Which guiding principle recommends standardizing and streamlining manual tasks?

Correct Answer:A

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