- (Exam Topic 2)
Which value chain activity communicates the current status of all four dimensions of service management?
Correct Answer:D
- (Exam Topic 2)
Which guiding principle focuses on reducing costs and human errors?
Correct Answer:C
- (Exam Topic 2)
Which is intended to help an organization adopt and adapt ITIL guidance?
Correct Answer:D
- (Exam Topic 1)
Which is included in the purpose of the ‘design and transition’ value chain activity?
Correct Answer:D
- (Exam Topic 2)
Which helps to manage an incident when it is unclear which support team should be working on the incident?
Correct Answer:B
Reference: https://www.bmc.com/blogs/itil-incident-management/